Prices All prices shown in £ sterling and include VAT. We reserve the right to change any advertised prices at any time. The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price shown on the website. Please note that prices can go up and down on a daily basis. Should a price subsequently change after your order is placed we are unable to adjust your order to the new price. In the event that an error is discovered with the price of any goods you have ordered. We will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it. Payment Payment can be made by most major credit cards (except American Express and Diners Club cards). We also accept any debit card. The delivery address must be the same as the billing address. Full payment for your goods is taken when delivery is arranged. Payment can be made on delivery by cash. Availability All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. Delivery We deliver within 20 miles of our store (TN37 6NH). Delivery is free for orders of any value. Upon delivery a signature will be required. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In difficult to access properties it is at the delivery driver’s discretion whether or not they can deliver large, heavy items such Range cookers and American-style fridge freezers. It is the customer’s responsibility to create clear access for the drivers to deliver your product. Once the delivery has been accepted at the delivery address you have a duty of care for the goods. In the event that you, or a third party, transport the goods from the delivery address to another location we cannot be held responsible for any damages. While we take care when removing old appliances we cannot accept liability for damage to furnishings and flooring caused by the condition of the old appliance. Installation Connection of your new appliance to the water supply. After we have fitted your new appliance it is important to check the connections are still sound and leak free after the first use of the machine, and again after 48 hours. All such appliances use a threaded connector and washer, which can and occasionally do leak from time to time. All claims in respect of faulty workmanship in relation to connection must be made within first 3 days. We would recommend that you periodically check the connections as changes in water pressure etc. can cause leaks to occur. Manufacturers’ recommend that the cold water supply is turned off when not in use. Damaged And Faulty Goods Do not install any damaged items without contacting us first. This counts as acceptance of goods and the item is then non-returnable and non-refundable. Damaged goods must be reported with 48 hours of delivery. In the event that goods are received in a damaged state please retain the product together with any packaging and contact us within 48 hours of receipt with photographic evidence. In the case of an item being faulty we require an inspection by a manufacturer’s qualified engineer to be carried out on the item in the location where it is installed. This is so the nature of the fault can be ascertained before we can arrange for a replacement. Unwanted Goods Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 days of receipt of the goods, without giving a reason. You must notify us of your wish to cancel with 7 days, starting the day after delivery. You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period. Full refunds will be provided for items which are returned to us in the original condition. This means: The returned goods must be unused and ‘as new’ with their original box and packaging including all manuals (please do not mark or handwrite on manuals), accessories and remote control (if supplied). We do not accept returns and will not provide refunds under the following circumstances: The goods you wish to return are in any condition other than ‘as new’. The goods have been installed and/or used. Cables have been cut or terminated. Refunds will be reimbursed within 30 working days of the cancellation date. Additional Services If requested we will collect old appliances for recycling on a like-for-like basis when we deliver your new item(s) at the cost of shown in our Recycling Section of our webiste (carriage fee). Accuracy Of Product Information All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturer’s documentation). However we regret that we cannot be held responsible for any errors or omissions. Data Security We will endeavour to take all possible reasonable care to keep all details of your order and payment secure. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering. Manufacturer’s Guarantees and Extended Warranties All items carry a minimum 12 months parts and labour guarantee issued by the manufacturer which is subject to provisions that the appliance: Has been used solely for domestic purposes and is on domestic premises, i.e. not for commercial or trade use. Has been used solely in accordance with the instruction book. Has not been subject to misuse, accident, modified or repaired by anyone other than the manufacturer’s service engineers. Your Statutory Rights: None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected. Complaints: We take all complaints very seriously. If you have a cause for complaint then please write to us at the address shown below:Adams & Jarrett (Retail) Ltd.,6-18 Norman Road, St. Leonards on Sea, East Sussex, TN37 6NH